Standards

Quality Assurance Policy

4PB is committed to providing excellent legal advice and representation and maintaining the highest standards in all dealings with our clients.

Click here to download our Quality Assurance Policy.

Standard Contractual Terms and Conditions

Click the link here to view 4PB Terms and Conditions.

Complaints Policy

Barristers and staff at 4PB strive to maintain the highest standards of service. However, there may be occasions when a client is disappointed with our service. We take any cause for dissatisfaction seriously and it is our policy to investigate any complaint fully.

If you have a complaint, you are invited to let us know as soon as possible. It is not necessary to involve solicitors to make your complaint, but you are free to do so should you wish.

Click here to download our Chambers Complaints Procedure.

We hope that we are able to resolve any complaints. However, if you are not happy with our investigation then you can contact the Legal Ombudsman and ask them to investigate the complaint.  (You must have tried resolving your complaint with us first). The Legal Ombudsman investigates problems about poor service from lawyers. Clients can complain to LeO if they are unhappy with the final response to their complaint, or if their complaint has not been dealt within eight weeks.

Please find linked here, the LeOs decision data where you can find details of those providers who have received an ombudsman’s decision in the previous 12 months.