Standards

 ITS EXCELLENT CLERKING TEAM IS APPLAUDED FOR ALWAYS PROVIDING A "GREAT SERVICE EVEN WITH DIFFICULT TIMEFRAMES."
Chambers UK 2012

Quality Assurance Policy

Chambers is committed to providing excellent legal advice and representation and maintaining the highest standards in all dealings with our clients.

In pursuit of those aims and policies Chambers strives to consistently achieve fair and open dealings with our clients, including timely disclosure of any problems that might result in the withdrawal of a barrister from a case.

We are dedicated to the improvement of service to clients by maintaining up-to-date IT and communications and encouraging members to use systems to capacity, and the improvement of the physical environment to meet clients’ needs.

Chambers is also committed to the recruitment of further members to meet clients’ needs, and the recruitment of new members of the highest quality, so that we provide a full complement of barristers across all the family law specialisms.

We are committed to equality of opportunity both within and without chambers, including in compliance with the Bar Standards Board’s Equality and Diversity Code, as well as the Code of Conduct. 

We select pupils and tenants on an equal and non-discriminatory footing; and listen to clients so as to provide them with the service they need; we distribute work to all members of chambers, working pupils and barristers working with us on a temporary basis (‘squatters’) fairly and without discrimination.

We commit to train, develop, and appraise our staff against key performance indicators, as well as maintaining Bar Mark procedures.

Equality & Diversity

Chambers is committed to equality of opportunity and to compliance with the Bar Standards Board’s Equality and Diversity Code, as well as the Code of Conduct. All persons coming into contact with chambers are treated on merit and are not discriminated against on the grounds of their ethnic or national origin, nationality, citizenship, age, sex, sexual orientation, marital status, disability, religion or political persuasion. To view a copy of our Equality and Diversity Policy please click here.

4 Paper Buildings diversity data, published in accordance with the Bar Standards Board Rules, can be viewed here.

Access to our Services

Clients are always welcome in chambers but meetings and conferences are often arranged elsewhere to suit the needs of the case, particularly solicitors' offices. Arrangements are frequently made to meet clients at a venue convenient to them including their own home.

Barmark

BARMARK was launched by the Bar Council in 1999. The scheme is designed to recognise good practice management within chambers. The scheme is voluntary and is independently assessed by the British Standards Institution, with the final decision on awards taken by the Bar Council's BARMARK panel. 4 Paper Buildings first attained the BARMARK standard in 2000.

BARMARK indicates that chambers comply with the Bar Council's Practice Management Standards and Guidelines. This document, which is regularly reviewed, sets standards of best practice for administering chambers.

Complaints Policy

Barristers and staff at 4 Paper Buildings always strive to maintain the highest standards of service. However, there may be occasions when a client is disappointed with our service. We take any cause for dissatisfaction seriously and it is our policy to investigate fully any complaint. We aim to learn from any mistakes so as to improve our service in the future. To download our Complaints Policy, please click here.

Data Protection

All members of Chambers are registered under the Data Protection Act.

Conditional Fees

Chambers' conditional fee policy operates in line with Bar Standards Board guidance.

Commitment to Pro Bono Work

Unpaid (‘pro bono’) work is undertaken for the Bar Pro Bono Unit and the Free Representation Unit. Pupils are actively encouraged to gain experience by taking FRU cases.

Direct Access through BarDIRECT

Direct access for a wide range of licensed clients isan important feature of the developing Bar. Chambers therefore embraces and supports the BarDIRECT scheme.

Direct Professional Access

Chambers accepts instructions in advisory and litigation matters from members of accredited professional bodies.

Direct Access

Some members of chambers now accept instructions in advisory and advocacy matters from members of the public, other professionals and foreign lawyers directly without the need to go through a solicitor.

Fees

Our policy is to charge fair and competitive fees. For full details and information on the practices of individual members, please contact the senior clerk.