Quality Assurance Policy
Chambers is committed to providing excellent legal advice and representation and maintaining the highest standards.
In pursuit of those aims and policies Chambers strives to:
In pursuit of those aims and policies Chambers strives to:
- fair and open dealings with our clients;
- timely disclosure of any problems that might result in the withdrawal of a barrister from a case;
- improvement of service to clients by maintaining up-to-date IT and communications and encouraging members to use systems to capacity;
- improvement of the physical environment to meet clients’ needs;
- recruitment of further members of Chambers to meet clients’ needs;
- recruitment of new members of the highest quality;
- provide a full compliment of barristers across all the family law specialisms;
- equality of opportunity both within and without Chambers;
- compliance with the Bar Council’s Equality Code;
- select pupils and tenants on an equal and non-discriminatory footing;
- listen to clients so as to provide them with the service they need;
- distribute work to all members of Chambers, working pupils and squatters fairly and without discrimination;
- train, develop, and appraise its staff against key performance indicators;
- maintain Bar Mark procedures.
Equal Opportunities
Chambers is committed to equality of opportunity and to compliance with the Bar Council's Equality Code. All persons coming into contact with Chambers are treated on merit and are not discriminated against on the grounds of their ethnic or national origin, nationality, citizenship, age, sex, sexual orientation, marital status, disability, religion or political persuasion. To view a copy of our Equal Opportunities Policy please click here.
Chambers is committed to equality of opportunity and to compliance with the Bar Council's Equality Code. All persons coming into contact with Chambers are treated on merit and are not discriminated against on the grounds of their ethnic or national origin, nationality, citizenship, age, sex, sexual orientation, marital status, disability, religion or political persuasion. To view a copy of our Equal Opportunities Policy please click here.
Access to our Services
Clients are always welcome in Chambers but meetings and conferences are often arranged elsewhere to suit the needs of the case, particularly solicitors' offices. Arrangements are frequently made to meet clients at a venue convenient to them including their own home.
Clients are always welcome in Chambers but meetings and conferences are often arranged elsewhere to suit the needs of the case, particularly solicitors' offices. Arrangements are frequently made to meet clients at a venue convenient to them including their own home.
BARMARK
BARMARK was launched by the Bar Council in 1999. The scheme is designed to recognise good practice management within chambers. The scheme is voluntary and is independently assessed by the British Standards Institution, with the final decision on awards taken by the Bar Council's BARMARK panel. 4 Paper Buildings first attained the BARMARK standard in 2000.
BARMARK indicates that chambers comply with the Bar Council's Practice Management Standards and Guidelines. This document, which is regularly reviewed, sets standards of best practice for administering chambers.
BARMARK was launched by the Bar Council in 1999. The scheme is designed to recognise good practice management within chambers. The scheme is voluntary and is independently assessed by the British Standards Institution, with the final decision on awards taken by the Bar Council's BARMARK panel. 4 Paper Buildings first attained the BARMARK standard in 2000.
BARMARK indicates that chambers comply with the Bar Council's Practice Management Standards and Guidelines. This document, which is regularly reviewed, sets standards of best practice for administering chambers.
Complaints Policy
Barristers and staff at 4 Paper Buildings always strive to maintain the highest standards of service. However, there may be occasions when a client is disappointed with our service. We take any cause for dissatisfaction seriously and it is our policy to investigate fully any complaint. We aim to learn from any mistakes so as to improve our service in the future. To download our Complaints Policy, please click here.
Barristers and staff at 4 Paper Buildings always strive to maintain the highest standards of service. However, there may be occasions when a client is disappointed with our service. We take any cause for dissatisfaction seriously and it is our policy to investigate fully any complaint. We aim to learn from any mistakes so as to improve our service in the future. To download our Complaints Policy, please click here.
Data Protection
All members of Chambers are registered under the Data Protection Act.
All members of Chambers are registered under the Data Protection Act.
Access to our Services
Clients are always welcome in Chambers but meetings and conferences are often arranged elsewhere to suit the needs of the case, particularly solicitors' offices. Arrangements are frequently made to meet clients at a venue convenient to them including their own home.
Clients are always welcome in Chambers but meetings and conferences are often arranged elsewhere to suit the needs of the case, particularly solicitors' offices. Arrangements are frequently made to meet clients at a venue convenient to them including their own home.
Conditional Fees
Chambers' conditional fee policy operates in line with Bar Council guidance.
Chambers' conditional fee policy operates in line with Bar Council guidance.
Commitment to Pro Bono Work
Unpaid work is undertaken for the Bar Pro Bono Unit and the Free Representation Unit. Pupils are actively encouraged to gain experience by taking FRU cases.
Unpaid work is undertaken for the Bar Pro Bono Unit and the Free Representation Unit. Pupils are actively encouraged to gain experience by taking FRU cases.
Direct Access through BarDIRECT
Direct access for a wide range of licensed clients will be an important feature of the developing Bar. Chambers therefore embraces and supports the BarDIRECT scheme.
Direct access for a wide range of licensed clients will be an important feature of the developing Bar. Chambers therefore embraces and supports the BarDIRECT scheme.
Direct Professional Access
Chambers accepts instructions in advisory and litigation matters from members of accredited professional bodies.
Chambers accepts instructions in advisory and litigation matters from members of accredited professional bodies.
Fees
Our policy is to charge fair and competitive fees. For full details and information on the practices of individual members, please contact the senior clerk.
Our policy is to charge fair and competitive fees. For full details and information on the practices of individual members, please contact the senior clerk.